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Salesforce Field-Service-Consultant is a certification exam designed to validate the skills and knowledge of professionals who want to work in the field of field service management. Salesforce Certified Field Service Consultant certification exam is intended for professionals who have experience in field service management and are looking to enhance their skills and knowledge in this field. Salesforce Certified Field Service Consultant certification is also suitable for professionals who are new to field service management and want to build a career in this field.

Salesforce Certified Field Service Consultant Sample Questions (Q83-Q88):

NEW QUESTION # 83
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.
B. There are no service resources available with the required skill levels.
C. The territory of the resources was not included in the global optimization request.
D. The optimizeruses a scheduling policy different from what is used on the dispatch console.

Answer: A,B

Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations becauseit assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level.
Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimizationrequest would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. References: https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.
fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.
htm&type=5https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.
htm&type=5

NEW QUESTION # 84
A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

A. Build a report to view Inventory Transactions.
B. Build a report to view Products Consumed on Work Orders.
C. Build a report using the Service Appointment Inventory module.
D. Build a report using the Work Order inventory module.
E. Build a report to view Products Consumed on Work Order Line Items.

Answer: A,B,E

NEW QUESTION # 85
Which two considerations impact the scheduled timeframe of Multi-day Work?
Choose 2? answers

A. Assigned Resource
B. Break Duration
C. Homebase Travel
D. Resource Skill Level

Answer: A,B

Explanation:
These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work. References:https://help.salesforce.com/s/articleView?id=sf.
fs_multi_day_work.htm&type=5

NEW QUESTION # 86
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

A. Change the Status field on the Service Appointment.
B. Update the In Jeopardy field on the Service Appointment.
C. Adjust the Scheduled End field on the Service Appointment.
D. Post to the Service Appointment Chatter feed.

Answer: B

Explanation:
Explanation
The In Jeopardy field on the Service Appointment is a checkbox that indicates whether a service appointment is at risk of late completion based on travel time and service duration calculations. Technicians can update this field using the Field Service Mobile App to alert dispatchers and managers of potential issues. Posting to the Service Appointment Chatter feed, changing the Status field on the Service Appointment, or adjusting the Scheduled End field on the Service Appointment would not indicate that a service appointment is in jeopardy, but would communicate other information such as comments, progress, or rescheduling. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_app_overview.htm&type=5

NEW QUESTION # 87
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?

A. Postpone all lower-priority jobs and extend Due Dates.
B. Configure an Emergency Policy and use the Emergency Wizard.
C. Configure a new Service Level for immediate assignment.
D. Manually flag Service Appointments as "In Jeopardy" due to weather.

Answer: B

NEW QUESTION # 88
......

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Salesforce Certified Field Service Consultant Sample Questions (Q83-Q88):

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